Making a Complaint About Pharmacy Services

You have the right to make a complaint about any aspect of NHS care, treatment or service, this is written into the NHS Constitution on GOV.UK.

There are two ways you can make a complaint: 

• You can make a complaint about the service you received at the pharmacy directly to them.

• You can complain to the commissioner of the pharmacy service by contacting the Black Country Integrated Care Board (ICB).

You can do this by: 

Telephone: 0300 0120 281
Email: bcicb.time2talk@nhs.net
Writing to: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH

Please see the Black Country ICB Compliments, Concerns and Complaints leaflet here.

Ongoing complaints
If you have an ongoing complaint placed on or after 1 July 2022, you will receive a letter from NHS England informing you that the Black Country ICB is now handling your complaint, this will include confirmation of your case handler.

If you have an ongoing complaint placed before 1 July 2022, you will receive a letter from NHS England informing you that your complaint is being retained by NHS England, this will include confirmation of your case handler.

Find out more about how to feedback or make a complaint about an NHS service  or visit the Time2Talk Customer Services page on the Black Country ICB website.