NHS Profile Manager

NHS Profile Manager Features Full Video

The local West Midlands DoS lead can be contacted on: Bcicb.wmdosleads@nhs.net

The NHS Profile Manager requires contractors to use their personal NHSmail account to allow user validation to support security of the tool.

Pharmacies are profiled on the DoS using a series of different profiles; the number of these profiles varies, depending on where in the country the pharmacy is located and which services are provided.

Once logged in to the NHS Profile Manager, contractors should search by ODS code or postcode to ensure all of their service profiles are included on the DoS.

Once the pharmacy details on the NHS Profile Manager have been submitted, the contractor will receive an email confirming submission. This should be instantaneous, however, please allow up to two hours for the emails to be delivered. If the emails are not received, please check junk mail first before emailing the NHS website helpdesk with ‘NHS Profile Manager usage’ in the subject line of the email to confirm that the submission has been received.

Contractors are advised to retain these confirmation emails as evidence of meeting this Term of Service requirement.

The information provided by contractors on the NHS Profile Manager will be automatically reflected in the DoS approximately 10 minutes after the change has been submitted. The changes will not, however, be reflected back on the NHS Profile Manager until the following day, because it has a nightly data feed from DoS. Where DoS leads or NHSE&I have queries regarding the information provided, they will contact the contractor to resolve the query. Where the changes can be accepted without reference back to the pharmacy, no follow up contact will be made.

If contractors have any technical difficulties accessing the NHS Profile Manager, they can email the helpdesk (exeter.helpdesk@nhs.net).

Opening hours on DoS, temporary closure, and capacity

The opening hours included in a pharmacy’s DoS profile must be those agreed with NHSE&I, i.e. the core and supplementary opening hours. Contractors must update their DoS profile where the pharmacy’s opening hours change, either temporarily or permanently. This is to avoid patients being inappropriately referred to the pharmacy while it is closed.

For temporary closures of more than five days, contractors can amend their opening times within the NHS Profile Manager. 

If contractors have login credentials for the DoS Capacity Status Tool, for temporary closures of less than five days, they can amend their Red Amber Green (RAG) status to ‘RED’ in the status tool (local DoS leads will be able to advise on login credentials for the DoS Capacity Status Tool). If the contractor does not have access to the tool, they can instead use the NHS Profile Manager to make the change.

Alternatively, the DoS emergency change number (0300 0200 363) may be used where necessary, or you can contact your local DoS lead.

Contractors are required to include in their DoS profile their opening hours on Bank Holidays, Christmas Day, Good Friday and Easter Sunday; this must be the same as the information provided on the pharmacy’s NHS website profile. Please note that making changesto NHS Profile Manager  should also make changes to NHS website.

CPE webpage on the NHS website